Terms of Service

Last updated 2026-09-13

Who may use the Boreon™ TabTotal support platform, how it may be used, and the limits of the service.

These terms govern your use of the Boreon™ TabTotal Support platform (support.boreon.com and support.boreon.ai), operated by Boreon Industries LLC (“Boreon”, “we”). By signing in and using the platform, you agree to them.

Who may use the platform

The platform is for the authorised contacts of enterprises that hold a current TabTotal Enterprise Licence, and for Boreon support staff. Access is tied to your Contact on an active Enterprise Licence and is through your own credentials (email, password, and an authenticator code). It is not a self-service or public sign-up; accounts are provisioned for licensed contacts.

What the platform does

The platform is a support channel for the TabTotal product. Through it you can ask Boreon Support for help, look up your licence and seats, and open and track cases. It is a way to get answers and to reach a human — it is not the TabTotal product, and using it does not itself change your TabTotal or Tableau environment.

The AI assistant

Boreon Support includes an AI assistant that is advisory, grounded, and read-only. It answers only what it can support from indexed TabTotal documentation or a read of your account, and it shows its sources. When it cannot answer with confidence, it says so and opens a case that reaches the team. We do not guarantee that a given answer resolves every situation; the assistant is a first step, and a human owns any case. The assistant never writes to, or changes, your Tableau or TabTotal state. The only action that changes state is a case you explicitly open, which hands the matter to Boreon staff.

Acceptable use

When you use the platform, you agree not to:

attempt to access another customer's or tenant's data, or to defeat the platform's access controls, rate limits, or security;
use the platform for anything unlawful, or to submit content you have no right to submit;
upload other people's personal data unless you are authorised to share it for a support purpose;
probe, scan, or load-test the platform except with our written permission;
misrepresent who you are or which account you are authorised to act for.

Your responsibilities

Keep your credentials and authenticator device secure, and do not share your account. Tell us promptly if you believe your account has been compromised. Keep the information in your account accurate, and use the platform only within the scope of your organisation's licence.

Availability

We work to keep the platform available and to respond to cases in good time. Any specific service levels are those set out in your organisation's Enterprise agreement with Boreon; this page does not add an uptime or response-time guarantee beyond that agreement. We may perform maintenance and may change or withdraw features.

No warranty

To the fullest extent permitted by law, the platform is provided “as is” and “as available”, without warranties of any kind, whether express or implied. In particular, we do not warrant that an AI-generated answer is complete or fits your specific circumstances — which is why a human reviews every case.

Limitation of liability

To the extent permitted by law, Boreon is not liable for indirect, incidental, special, or consequential losses, or for lost profits, revenue, or data, arising from your use of the platform. Nothing in these terms limits any liability that cannot be limited by law. Any liability that does arise is subject to the terms of your organisation's Enterprise agreement with Boreon.

Intellectual property

The platform, its software, and its content are owned by Boreon Industries LLC; Boreon™ is a trademark of Boreon Industries LLC. The data you submit, and your organisation's data, remain yours — these terms do not transfer ownership of your data to us.

Changes to these terms

We may update these terms; when we do, we will revise the “Last updated” date above and, for material changes, communicate them through the platform. Continued use after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of Switzerland, without regard to conflict-of-laws rules, and subject to any different terms in your organisation's Enterprise agreement with Boreon.

Contact

Questions about these terms: support@boreon.com (Boreon Industries LLC).